terms & policies
we take pride in providing high-quality herbal products
for our valued customers
so please take a moment to read our friendly terms & policy.
refund policies
ALL SALES ARE FINAL
We understand that choosing the right product is important to you, which is why we encourage our customers to ask any questions before placing an order! Unfortunately, we currently do not accept any refunds or exchanges for orders that have been placed and processed.
EXCEPTIONS: DAMAGED OR SPOILED PRODUCTS
In the rare event that your product is damaged or spoiled, we’re here to help! Please get in touch with our friendly customer support team within 7 days of purchase (if bought in-store) or of receiving your item (if bought online). We’ll work with you to resolve the issue by offering a replacement or refund.
To assist us, kindly provide us with any relevant details and include photographs of the damaged or spoiled product, with a subject line of ‘damaged/spoiled product’ in the email. Our team will review your case and provide guidance on the next steps.
We genuinely value your business and want to ensure you’re delighted with your purchase.
If you have any questions or concerns about our refund policy, please feel free to reach out to our team and we’d be happy to assist you!
pick-ups and shipping
Pick-ups at our brick and mortar store @ 409 Roncesvalles Ave. is available for our products. Just select “pick-up” when checking out.
Alternatively, we also offering shipping for $15.99 within Canada. Unfortunately we do not offer shipping outside of Canada at the moment.
PROCESSING & DELIVERY TIMES
Because we are a small business, processing & delivery times depend on the season. In general, it takes about 3-5 business days to process, and expect shipping to take 3-5 business days depending on your location.
As always, we appreciate your support and understanding!
privacy policy
Protecting your privacy is important to us! This section outlines how we collect, use, and safeguard your personal information when you visit our website:
Information we collect: We may collect various types of information, including your name, email address, shipping/billing address, and payment details, to process orders, provide customer support, and improve your browsing experience. We may also collect non-personal information, such as cookies and usage data, to enhance website functionality.
Use of information: We use the information we collect to fulfill your orders, communicate with you, personalize your experience, and improve our products and services. We do not sell, rent, or share your personal information with third parties.
Cookies and tracking technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. You have the option to accept or decline cookies, but note that certain features may be affected.
Security measures: We employ industry-standard security measures to protect your personal information. However, please understand that no data transmission over the internet or storage system can be guaranteed as 100% secure. By using our website, you acknowledge the inherent risks of sharing information online.
Third-party service providers: We may engage trusted third-party service providers to assist with website functionality, payment processing, shipping, or marketing activities. These providers have access to your information as necessary to perform their services but are obligated to keep it confidential.
Consent and opt-out: By using our website, you consent to the collection and use of your personal information as outlined in this privacy policy. You have the right to opt-out of certain data collection and marketing communications.
Changes to privacy policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your information.
terms of use
- Acceptance of terms: By accessing and using our website, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please refrain from using our website.
- Use of the website: By agreeing to these terms, you confirm that you are at least the age of majority in your province of residence. Our website is designed to provide information about our products and services. You may browse the content, make purchases, and engage in other activities as permitted by our site. You may not use our products for any illegal or unauthorized purposes. You also agree to not transmit any viruses or codes of destructive nature.
- Intellectual property: The content on our website, including text, images, logos, and graphics, is protected by intellectual property rights. You may not reproduce, distribute, modify, or use any of our copyrighted materials without our explicit consent.
- Third-party links: Our website may contain links to external websites or resources that are not under our control. We are not responsible for the content, privacy practices, or availability of such external sites. You access them at your own risk.
- Limitations: We strive to provide accurate and up-to-date information on our website. However, we make no representations or warranties about the accuracy, reliability, or completeness of the content. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website. The material on this site should not be used as the sole basis for making decisions without consulting further sources of information. Any reliance on the information provided on the site is at your own risk. We also do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations.
- Modification of services and prices: Although we strive to offer the best pricing for our products and services, we reserve the right to modify our products, services, and prices without notice.
- Errors & omissions: Occasionally, there may be information that contains typographical errors, inaccuracies, or omissions related to our products, pricing, promotions, services, availabilities etc. We reserve the right to correct any errors, and to update information and orders without prior notice.
- Gift cards: E-gift cards are available for purchase online and in-store, but is only redeemable in-stores. E-gift cards cannot be exchanged or refunded. We are not responsible for any lost, stolen, or misused cards. We also reserve the right to close any customer accounts if any fraudulent activities are suspected. Sales tax will not be applied to e-gift card purchases.
- Disclaimers: We do not promise that the website, its products, services, or content provided will be error-free, uninterrupted, or 100% secure. We also do not warrant the use of our products, services, and content will provide specific results and such use will be at your own risk. None of our products and claims have been evaluated by Health Canada or the Food and Drug Administration. All information provided is not intended to diagnose, treat, cure, or prevent any health conditions.
- Indemnifications: By using our website, you agree to indemnify and hold harmless Roncy’s Apothecary and Clinic and its directors, partners, employees, and contractors harmless from any claims or demands, including reasonable attorneys’ fees made by any third-party due to or arising from your breach of these terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
- Modifications of terms: We reserve the right to modify or update these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed.
If you have any concerns or questions, please contact us via email.
policies last updated: sept 1, 2023
